Delivery Information

 
1. How long does delivery take?
Once the payment has been approved, the majority of shipments will be dispatched within 24 hours. A few of our products will be shipped by the suppliers directly from their warehouse and will have longer lead times. 
 
If we cannot dispatch your product(s) within 10 working days, we will contact you as soon as possible to inform you. If you decide not to wait, we can reverse the transaction and refund the full payment.
 
2. What if I am not at home when you deliver my goods?
We ship our parcels through Australia Post eParcel services which require a signature upon delivery. Australia Post typically deliver during business hours, so if you are not expecting to be home during these hours, we suggest, if practical, to provide your work address as the delivery address.
 
Delivery is usually attempted straight to your door. If there is no one available to sign for the delivery, or if the local postal service does not offer this direct service, then a card will be left in your mailbox advising you of either a Post Office to collect your parcel from, or in the case of a courier delivery, a contact number to call to re-arrange the delivery.
 
3. Do you deliver anywhere in Australia?
Yes. We use Australia Post to deliver around Australia. Please note that if you live in an area that is generally considered difficult to access or is poorly serviced by Australia Post, then we may not be able to deliver to you. This is more likely if the items you order from us are very bulky. In these cases, we will offer you a full refund.
 
4. Can I track the progress of my order?
Yes. Upon request we can provide you with the Australia Post eParcel tracking number. If you wish to track your parcel thereafter, please visit Post eParcel and input your tracking number.
 
5. When can I expect the delivery?
We expect the majority of our parcels to be delivered within these time frames:
 
Sydney Metro: 1-3 working days 
Other in NSW: 2-4 working days
Brisbane, Canberra, Melbourne and Adelaide Metro area: 2-5 working days
Other Capital & Regional areas: 3-10 working days
 
6. What is the postage & handling charge on orders?
This is the charge associated with picking, packing and delivering to you. The delivery cost may vary from time to time and from product to product. Please refer to the delivery cost at the check-out when placing your order.
 
7. Do you ship internationally?
At this point in time, we only ship to Australia. However, as international postage charges make it more reasonable, we will assess expanding beyond these two countries. So please keep checking our website and/or subscribe to our newsletter for regular updates.
 
8. What if I need an item by an urgent date?
We cannot guarantee arrival by a certain date. All items are typically dispatched the next business day, once your payment has been confirmed.
 
9. Can I purchase from outside of Australia?
Yes you can, as long as the delivery address is in Australia only.
 
10. Can I send my own courier to pick my parcel up, or can I come and collect it from your warehouse?
Yes. Please advise us when you are purchasing the goods and we will hold the goods for you to collect. 
 
Our Address:
BRANDCO
Ground Floor,
4-10 Bridge Street
Pymble 
NSW 2073